FAQ

What happens after I place an order?
After placing your order, you'll receive a confirmation email or SMS with your order number. We will also send you a tracking number to monitor your package’s journey.

Can I cancel my order?
Yes, if you’d like to cancel an order, please email us at info@electrofiable.ca before you receive a shipping confirmation. Once the item has been shipped, we’ll need to wait for it to be returned in its original packaging before processing any refund.

I received the wrong item or a damaged product. What should I do?
Please inspect your items as soon as you receive them. If anything is incorrect, defective, or damaged, contact us at: info@electrofiable.ca immediately so we can resolve the issue promptly.

How do I unsubscribe from your mailing list?
To unsubscribe from our mailing list, please email us at info@electrofiable.ca. One of our representatives will assist you with your request.

For any additional questions, feel free to reach out to us at info@electrofiable.ca. We’re here to help!